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Just stumbled upon this video on you tube and I totally agree with the speaker. If you'll gonna compare India vs. Philippines when it comes to call center skills, I would go for the Philippines. We have been under US Colony for nearly 50 years and almost everyone here speaks English. I really don't have anything against Indian agents but since I've been with the call center industry for more than five years now, I can say that I myself rarely understands their accent. Maybe because they weren't born having English as their second language unlike in the Philippines wherein English was being taught to children as young as 3 years old. Check this video to see why Call Center in the Philippines are better than Indian Call Centers.
A Gift from my Niece Liezl
3 weeks ago
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